Privacy Policy

1Who We Are

FactoryListing is an online B2B listing platform. Our contact email for privacy enquiries: wolaihaha@gmail.com.

We act as the Data Controller of your personal information collected through this website.

2What Personal Data We Collect

We may collect the following categories of personal information when you visit, register, submit enquiries or interact with our platform:

2.1 Information you voluntarily submit to us

• Account information: username, email address, password (encrypted), company name, company address, business type (buyer / manufacturer / supplier)
• Contact information: contact person name, phone / WhatsApp number, country, region
• Listing information (for suppliers): factory introduction, product descriptions, product images, business certificates, MOQ, price range, production capacity
• Enquiry messages: the content you send to suppliers or send to us via contact forms
• Preferences: saved search conditions, favourite listings, language selection

2.2 Automatically collected technical information

When you browse our Site, we automatically gather certain information via cookies, server logs and similar tracking technologies (detailed in our Cookie Policy):

• IP address, approximate geographic location (country/city level only)
• Device type, operating system, browser type and version
• Referral source, pages visited, time spent on pages, click behaviour
• Time and date of your visit

2.3 Information we do NOT collect

• We do not intentionally collect sensitive special category personal data, including racial information, religious beliefs, health data, biometric information, political opinions.
• We do not collect payment card details, bank account information on this website.

3How We Use Your Personal Data

We process your personal data only for specified, legitimate purposes, on the legal basis of contract performance, legitimate interest, or your consent:

1. To create, maintain and manage your user account; to verify your identity and provide login access.
2. To publish, display and manage supplier product and factory listings on the platform.
3. To facilitate communication between buyers and suppliers: deliver enquiry messages.
4. To respond to your support requests, questions and complaints.
5. To operate, maintain, test and improve the performance, security and functionality of our website.
6. To analyse anonymous user traffic and browsing trends to optimise platform content and category layout.
7. To send you service notifications, important platform updates, policy change notices.
8. With your separate consent: send you marketing newsletters, new supplier and product updates. You may unsubscribe at any time.
9. To comply with legal obligations, court orders, regulatory requests or protect our legal rights.

We will not use your personal data for purposes incompatible with the purposes stated above.

4Sharing and Disclosure of Your Personal Data

We will not sell, rent or trade your personal information to third parties for marketing purposes without your explicit consent. We may share your data only in the limited circumstances below:

1. Other platform users: When you send an enquiry to a supplier, your submitted contact details and enquiry content will be shared with that supplier so they can reply to you. Supplier data you publish on listings will be visible to registered and public visitors of the Site.
2. Trusted service providers: We work with third-party vendors who provide hosting, analytics, email delivery, security and cloud services. These processors are bound by data protection agreements and can only process your data following our instructions.
3. Legal requirements: We may disclose personal data if required by law, government authority, court order, or necessary to protect the safety, property and legal rights of FactoryListing, users or the public.
4. Business transfer: In the event of merger, acquisition, asset sale or restructuring, user data may be transferred as part of business assets, subject to the same privacy obligations.

5Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which the data was collected:

• Registered account data: kept while your account remains active. If you submit an account deletion request, we will delete or anonymise your data within a reasonable period, except data we must retain to meet legal or tax requirements.
• Enquiry records: retained for a reasonable period to resolve disputes and support communication history.
• Analytics and log data: server logs are generally retained for security monitoring and troubleshooting, and will be purged after a set retention period.
• Marketing subscription records: kept until you unsubscribe.

After the retention period expires, your data will be securely deleted, destroyed or anonymised.

6Cross-Border Data Transfer

Our platform and third-party service providers may store and process your data in servers located outside your country or region, including countries that may not have equivalent data protection laws.

Where such cross-border transfer occurs, we will take appropriate safeguards as required by applicable privacy laws to protect your personal data. By using our Site, you acknowledge this cross-border data transfer.

7Data Security

We adopt reasonable administrative, technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure or destruction:

• Password storage using strong encryption algorithms
• HTTPS encrypted transmission for all site traffic
• Regular security updates and vulnerability checks
• Access control for internal staff to user data

Please note that no internet transmission or electronic storage method can be guaranteed to be 100% secure. We cannot guarantee absolute security of your information. You are responsible for keeping your account password confidential.

8Your Data Subject Rights

Depending on your country of residence, you may have the following rights:

1. Right to access: request a copy of the personal data we hold about you.
2. Right to rectification: request correction of inaccurate or incomplete personal data.
3. Right to erasure (“right to be forgotten”): request deletion of your personal data, where legally permitted.
4. Right to restriction of processing: ask us to suspend data processing under certain conditions.
5. Right to data portability: receive your provided personal data in a machine-readable format.
6. Right to object: object to processing based on legitimate interests or direct marketing.
7. Right to withdraw consent: withdraw any consent you previously gave, without affecting lawfully done processing before withdrawal.
8. Right to lodge a complaint: submit a complaint to your local data protection authority.

To exercise these rights, send an email to wolaihaha@gmail.com. We will verify your identity before handling your request and respond within the time required by applicable law.

9Children’s Privacy

Our platform is a B2B commercial platform intended for business users aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, please contact us immediately and we will remove it.

10Marketing Emails

If you opt-in to receive our newsletter or promotional emails, we will send relevant B2B sourcing updates. Every marketing email contains an unsubscribe link. You may opt out at any time free of charge. Unsubscription will not affect essential service emails such as order/enquiry notifications.

11Links to Third-Party Websites

Our Site may contain hyperlinks to external third-party websites, supplier independent websites or social platforms. We are not responsible for the privacy practices, content and data policies of those external sites. We encourage you to read their privacy policies before submitting personal information.

12Changes to this Privacy Policy

We may update this Privacy Policy periodically. When material changes are made, we will update the effective date at the top and publish the revised version on our dedicated Privacy Policy page.

Material revisions will take effect 14 days after publication. Your continued use of factorylisting.com after the effective date means you accept the updated Privacy Policy.

13Contact Us

For all privacy-related questions, requests or concerns, please contact us: